Common questions
Your dog training questions, answered
The practical details, in one place.
Start here for suitability, classes, payments and existing-client questions.
Classes and training
Where are group classes?
At Buderim Mountain State School Oval. See the venue and class details. It is a class venue, not a walk-in practice office.
Do owners attend training?
Yes, for group classes and private coaching. We teach you how to help your dog and what to practise at home.
How old does my puppy need to be?
Group classes welcome suitable puppies and dogs from 12 weeks. Please follow your own vet’s advice about vaccination and when your dog can safely attend. Padfoot does not check vaccination records; the decision to attend rests with you, guided by your vet. Individual puppy support can help before group classes are appropriate.
Behaviour concerns
My dog is anxious or aggressive. Should I book classes?
Start with individual behaviour support for significant fear, aggression, distress or safety concerns.
Payments, packs and membership
Can I pay with Afterpay?
Afterpay is available on eligible Square checkouts, subject to approval. Check the payment options shown for your chosen product or appointment before paying.
Can I use credit I already purchased?
Follow the redemption or booking instructions supplied with your pack. Your Puppy or Rescue Dog Pack includes your Foundation course; do not purchase the same entitlement again. For Walk & Train, keep using the booking arrangements supplied with your pack. If you cannot find your instructions, send us your name and purchase details on WhatsApp (or to [email protected] if you don’t have WhatsApp). Stop if the system requests an unexpected second payment.
Do life members book each class?
No. Members attend their appropriate higher-level class without booking individual sessions. Check Padfoot EdZone (Facebook, new tab) for the current timetable, cancellations and class updates before attending.
Behaviour follow-up
I have already had a behaviour assessment. Can I book a follow-up?
A 30-minute telephone follow-up is $49 for clients who have completed a formal assessment. For a new initial assessment, explore behaviour support.
Book existing-case follow-upBooking opens in a new tab. Return here when you’re finished.Afterpay available for eligible bookings.Changes and cancellations
What if the weather changes?
We never cancel classes if conditions are unpleasant—only if they are dangerous. Please check Padfoot EdZone for updates before travelling to class if you think conditions are unsafe.
How do I cancel or reschedule?
Use your original confirmation link to reschedule within the permitted notice period. To cancel a prepaid Square appointment, contact us so we can review the booking and any refund. If you cannot find your confirmation, send your name and appointment date on WhatsApp; please do not make a second booking. Review the service terms and the conditions shown when you booked; different services may have different conditions.
Need a little more guidance?
Compare the services, or send us the question you could not find here.